# Shipping & Returns 1 ## Shipping Rates by Region Region Free Shipping Standard Rate Notes India All orders — Cash on delivery available United Arab Emirates All orders — — United Kingdom Orders £290 and above £45 on orders below £290 Highlands & Islands: allow 2 extra working days. Orders of £100 or less dispatched via Royal Mail — no tracking or signature required. United States Orders $300 and above $55 on orders below $300 — EuropeEU — 52 countries Orders €300 and above €30 on orders below €300 — North Americaexcl. US — Canada & 14 more — CA$20 on orders CA$400 and above · CA$55 on orders below CA$400 — Africa & Middle East62 regions Orders $300 and above $45 on orders below $300 — South America12 countries Orders $300 and above $50 on orders below $300 — OceaniaAU, NZ & US Outlying Islands Orders A$400 and above A$45 on orders below A$400 — Rest of World61 regions No threshold $50 flat rate on all orders No free shipping threshold for this region All shipping charges are calculated at checkout. * * * 2 ## General Shipping Notes Personalised Items Allow an extra 2–3 working days on top of standard delivery times for any personalised orders. Sales & Holiday Periods During sale periods and the holiday season, please allow for some additional delay in dispatch. Delays If we anticipate a delay beyond our quoted delivery times, our Customer Services team will contact you directly. * * * 3 ## Order Tracking You will receive an email confirming when your order has been dispatched. Our delivery partner will then send you tracking details to monitor the progress of your order. Deliveries are made between 8:30am and 6:00pm and will require a signature to ensure safe and secure receipt of your order. If you are unavailable at the time of delivery, our courier will make one reattempt. Should both attempts fail, the parcel will be returned to us at our cost. You will then need to arrange and pay for a fresh shipment. We can deliver to an address of your choice, different from your billing address. Simply enter your preferred delivery address at checkout. * * * 4 ## Taxes & Duties Sales taxes and duties are calculated at checkout based on your delivery destination and are detailed on the checkout screen and your order invoice. For deliveries outside the European Union, your order may be subject to import duties and taxes levied upon arrival in your country. Any additional charges for customs clearance are the responsibility of the customer. Customs policies vary widely by country — for further information, please contact your local customs office. **Importer of Record:** By placing an order for international delivery, you are considered the Importer of Record and must comply with all laws and regulations of the country into which the goods are being delivered. * * * 5 ## Insurance & Lost Goods Ownership & Insurance All goods remain the property of Knights & Walker until payment is received in full and delivery is completed. Items are insured against theft and accidental damage at no cost to you, until the point of delivery. Lost Orders If your order has not arrived within the expected timeframe, contact us within the window below — we will reship your order at no extra cost. **India & UAE:** within 10 days of placing your order **UK, US, EU & North America:** within 14 days of placing your order **Africa, Middle East, South America, Oceania & ROW:** within 20 days of placing your order Damaged Goods If your order arrives damaged, please send us a video within **48 hours** of delivery showing both the outer packaging and the product. Retain all packaging until the matter is resolved. Order Discrepancies Contact our Customer Services team within **48 hours** of delivery if there is any discrepancy in the contents of your order. * * * 6 ## Order Cancellations India, UAE & UK Orders may be cancelled within **4 hours** of placing the order. Cancellations are not possible once the order has been dispatched. All Other Regions Orders may be cancelled within **12 hours** of placing the order. Cancellations are not possible once the order has been dispatched. To cancel an order, please contact us immediately via the **K&W customer portal** or write to **info@knightsandwalker.com** with your order number. * * * 7 ## Returns & Exchanges 10 **Day Returns Window** We accept returns within 10 days of receiving your order. Items must be unused, in their original condition, and in the original packaging to be eligible. How to Initiate a Return - Submit a return request through the **K&W customer portal**. If you have difficulty accessing the portal, write to **info@knightsandwalker.com** with your order number and reason for return. - Ship the item back in its original packaging. Return courier charges are the responsibility of the customer. - Once received and inspected, we will notify you of the outcome within 3 business days. Refund Approved refunds are processed within **3 days** of inspection and credited to your **original payment method**. Rejected Returns Returns are rejected only if the item shows visible damage or clear signs of use. The item will be returned to you and return courier charges will be at your cost. Exchanges We offer exchanges for a different colour at no additional product cost. The customer is responsible for courier charges to return the original item, and for courier charges on the new item dispatched. Personalised Items Personalised and monogrammed items are **strictly non-returnable**. These products are covered under the Knights & Walker product warranty. **Gift Returns:** If you received a Knights & Walker product as a gift, you may initiate a return provided you can present the original order confirmation and full order details. All standard return conditions and the 10-day window apply. * * * 8 ## Contact Us Asia +91 99107 78200 Middle East & Rest of World +971 56 117 9000 Europe & UK +44 79326 35935 Email — All Regions info@knightsandwalker.com These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai. --- > Source: [Knights & Walker](www.knightsandwalker.com/pages/shipping-returns)