# Terms and Conditions Contents 1. [01 Introduction](#kw-introduction) 2. [02 Company Information](#kw-company) 3. [03 Products & Services](#kw-products) 4. [04 Ordering & Payment](#kw-ordering) 5. [05 Shipping & Delivery](#kw-shipping) 6. [06 Returns & Exchanges](#kw-returns) 7. [07 Warranty & Product Care](#kw-warranty) 8. [08 Corporate Services](#kw-corporate) 9. [09 Intellectual Property](#kw-ip) 10. [10 Privacy Policy](#kw-privacy) 11. [11 Limitation of Liability](#kw-liability) 12. [12 Governing Law](#kw-law) 13. [13 Customer Service](#kw-service) 14. [14 Changes to Terms](#kw-changes) 15. [15 Account & Security](#kw-accounts) 16. [16 Force Majeure](#kw-force) 17. [17 Severability](#kw-severability) Welcome to Knights & Walker ("we," "our," "us"). These Terms and Conditions govern your use of [www.knightsandwalker.com](https://www.knightsandwalker.com) and the purchase of our luxury leather goods, writing instruments, business accessories, and travel accessories. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website or services. 02 ## Company Information BrandKnights & Walker CategoryLuxury Leather Goods Website[www.knightsandwalker.com](https://www.knightsandwalker.com) Email[info@knightsandwalker.com](mailto:info@knightsandwalker.com) 03 ## Products & Services Product Categories - Small Leather Goods — wallets, card holders - Bags — backpacks, duffle bags - Business Accessories - Writing Instruments — ballpoint pens, fountain pens, rollerball pens - Travel Accessories - Corporate & Personalised Gifts Product Information - All products are handcrafted from premium leather - Product descriptions, images, and specifications are provided for guidance - Colours may vary slightly due to screen display differences - We reserve the right to modify product specifications without notice 04 ## Ordering & Payment Order Process - Orders are placed through our website - Order confirmation will be sent via email - We reserve the right to refuse or cancel orders at our discretion Pricing - All prices are displayed in GBP (£) unless otherwise stated - Prices are subject to change without notice - Final price, including taxes and shipping, will be confirmed at checkout Payment Methods - We accept major credit cards, debit cards, and other payment methods as displayed at checkout - Payment must be received in full before order dispatch - All transactions are processed securely 05 ## Shipping & Delivery Shipping Policy - We ship internationally to customers across five continents - Shipping costs and delivery timeframes vary by destination - Detailed shipping information is available on our Shipping & Returns page Delivery - Delivery times are estimates and may vary due to unforeseen circumstances - Risk of loss passes to the customer upon delivery - You must inspect products upon receipt and report any damage immediately 06 ## Returns & Exchanges Return Policy - Returns are accepted within 30 days of delivery - Products must be in original condition with all packaging - Custom or personalised items cannot be returned unless defective - Return shipping costs may apply Refunds - Refunds will be processed to the original payment method - Processing time for refunds is typically 5–10 business days - We reserve the right to deduct return shipping costs from refunds 07 ## Warranty & Product Care Warranty - All products come with a warranty card - Manufacturing defects are covered for 12 months from the purchase date - Warranty does not cover normal wear, misuse, or accidental damage Product Care - Care instructions are provided with each product - Proper care extends product lifespan - Detailed care information is available on our Product Care page 08 ## Corporate Services Corporate Orders - We provide bulk orders for corporate clients - Custom personalisation services are available - Separate terms may apply for large corporate orders - Contact us for corporate pricing and customisation options Event Services - We serve major international events and trade shows - Event-specific terms and conditions may apply - Lead times for corporate orders may vary 09 ## Intellectual Property Trademarks - The Knights & Walker name, logo, and designs are our intellectual property - You may not use our trademarks without prior written permission Website Content - All website content — including text, images, and designs — is protected by copyright - Unauthorised reproduction or distribution is prohibited 10 ## Privacy Policy - Your personal information is collected and used in accordance with our Privacy Policy - We are committed to protecting your privacy and data security - Cookie usage and data processing practices are outlined in our Privacy Policy 11 ## Limitation of Liability Product Liability - Our liability is limited to the purchase price of the product - We are not liable for indirect, consequential, or special damages - Some jurisdictions may not allow limitation of liability Website Usage - We are not responsible for any damages resulting from website use - Website availability is not guaranteed - Third-party links are provided for convenience only 12 ## Governing Law & Jurisdiction - These Terms are governed by the laws of India, the UAE, and the UK - Any disputes will be resolved in the courts of the UAE - If any provision is found unenforceable, the remainder shall remain in full effect 13 ## Customer Service Contact Information - For questions about these Terms, contact us through our [Contact page](/pages/contact) - Customer service hours: 9 AM – 8 PM IST - We strive to respond to all enquiries within 24–48 hours FAQ - Common questions are answered on our [FAQ page](/pages/faq) - We recommend checking our FAQ before contacting customer service 14 ## Changes to Terms - We reserve the right to modify these Terms at any time - Changes will be posted on this page with the effective date - Your continued use of our website constitutes acceptance of modified Terms - Material changes will be communicated via email where possible 15 ## Account & Security User Accounts - You are responsible for maintaining account confidentiality - Notify us immediately of any unauthorised access - You are liable for all activities conducted under your account Website Security - We implement security measures to protect your information - No system is completely secure - We recommend using strong passwords and secure internet connections 16 ## Force Majeure We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to: - Natural disasters - Government regulations - Labour disputes - Transportation delays - Supplier issues 17 ## Severability If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect. Effective Date 1 January 2025 Last Updated 24 May 2026 Questions? [Contact us](/pages/contact) or email [info@knightsandwalker.com](mailto:info@knightsandwalker.com) --- > Source: [Knights & Walker](www.knightsandwalker.com/pages/terms-and-conditions)