Product Care

Leather

 

Knights & Walker leather merchandise represent outstanding craftsmanship, heritage and expertise. Made to the very highest quality, Knights & Walker leather pieces are unique, beautifully designed and superbly created.

 

Leather is a natural product, and this means that it requires care and attention over time.

In case of marking, wipe the leather with a damp cloth and then wipe it dry. For stubborn marks a small amount of neutral shoe polish cream can be used with a dry cloth. All leather articles will develop its own character and patina with age, making it unique to its owner.

 

Knights & Walker do not recommend the use of alcohol or other solvents on any of our leather products as this will irrevocably damage the surface.

 

Our hardware on the logo, zip and other metal fittings are made from a high specification finish, which ensures that it does not deteriorate through tarnishing. Although scratches cannot be removed, any other marks can be cleaned using a damp cloth and then polished dry to remove any excess moisture.

Writing Instruments

 

Fountain Pen, Rollerball, and Ballpoint Pens

 

Fountain Pen

Always use fresh ink. Knights & Walker do not recommend that you use ink that has been opened for over one year, as it thickens over time.

 

Your fountain pen will function better if it is cleaned every two months, by rinsing the nib. Never clean a pen in hot water or alcohol. Use tepid water. Shake out any excess water and dry the nib with a soft cloth.

 

If you will not be using your pen for a while, remove the cartridge or ink and clean it by flushing with tepid water.

 

After being in any environment where there might be changes in air pressure (for example in a plane or on a train) you should uncap the pen with the tip pointed upwards. A sudden change in cabin pressure may cause any fountain pen to leak. To reduce the likelihood of this happening, you should either completely fill your pen, or empty it of ink before you travel.

 

Always replace the cap after use to avoid excess evaporation of the ink. If your pen is accidentally dropped, please be aware that ink may spill into the cap and could leak out.

 

Rollerball

 

An important note on rollerball refills. To prevent any risk of ink leakage, always retract the tip when not in use. Contact with the rollerball will draw ink out from the refill, therefore you should ensure that no material comes into contact with the tip, even when it is retracted (e.g. shirt, pocket lining).

 

Ballpoint

 

Knights & Walker ballpoint refills will provide you with hours of smooth writing, and changing them is a simple procedure. See User Instructions. 

 

Specific Care

 

When carrying a writing instrument, always try to keep it in a leather case or pouch. This will protect the lacquer, resin or plated finish. The plated finish, in particular, is sensitive to scratches. Once it is scratched, it can be very difficult if not impossible to remove these marks.

 

Writing Instruments Guarantee

 

Your Knights & Walker writing instrument is covered by an international guarantee for a period of 12 months from the date of purchase against faults in materials and workmanship, irrespective of the country of purchase. Your Knights & Walker writing instrument will be repaired free of charge, within this period, provided that the fault falls within the terms of this guarantee. Cost of returns & delivery for servicing within the guarantee period is the responsibility of the customer.