Shipping & Returns
Shipping Rates by Region
| Region | Free Shipping | Standard Rate | Notes |
|---|---|---|---|
| India | All orders | — | Cash on delivery available |
| United Arab Emirates | All orders | — | — |
| United Kingdom | Orders £290 and above | £45 on orders below £290 | Highlands & Islands: allow 2 extra working days. Orders of £100 or less dispatched via Royal Mail — no tracking or signature required. |
| United States | Orders $300 and above | $55 on orders below $300 | — |
| EuropeEU — 20 countries | Orders ₹30,000 and aboveapprox. €300 | ₹4,050 on orders below ₹30,000approx. €45 | — |
| North Americaexcl. US | — | ₹1,365 on orders above ₹30,001 · $55 on orders up to $350 | — |
| Africa & Middle East57 regions | Orders $300 and above | $45 on orders below $300 | — |
| South America12 countries | Orders $300 and above | $50 on orders below $300 | — |
| OceaniaAU, NZ & US Outlying Islands | No threshold | $70 flat rate on all orders | No free shipping threshold for this region |
| Rest of World61 regions | No threshold | $50 flat rate on all orders | No free shipping threshold for this region |
All shipping charges are calculated at checkout.
General Shipping Notes
Personalised Items
Allow an extra 2–3 working days on top of standard delivery times for any personalised orders.
Sales & Holiday Periods
During sale periods and the holiday season, please allow for some additional delay in dispatch.
Delays
If we anticipate a delay beyond our quoted delivery times, our Customer Services team will contact you directly.
Order Tracking
You will receive an email confirming when your order has been dispatched. Our delivery partner will then send you tracking details to monitor the progress of your order.
Deliveries are made between 8:30am and 6:00pm and will require a signature to ensure safe and secure receipt of your order.
We can deliver to an address of your choice, different from your billing address. Simply enter your preferred delivery address at checkout.
Taxes & Duties
Sales taxes and duties are calculated at checkout based on your delivery destination and are detailed on the checkout screen and your order invoice.
For deliveries outside the European Union, your order may be subject to import duties and taxes levied upon arrival in your country. Any additional charges for customs clearance are the responsibility of the customer. Customs policies vary widely by country — for further information, please contact your local customs office.
Importer of Record: By placing an order for international delivery, you are considered the Importer of Record and must comply with all laws and regulations of the country into which the goods are being delivered.
Insurance & Lost Goods
Ownership & Insurance
All goods remain the property of Knights & Walker until payment is received in full and delivery is completed. Items are insured against theft and accidental damage at no cost to you, until the point of delivery.
Lost Orders
Contact our Customer Services team within 14 days of placing your order (28 days for stationery). We will work with our delivery partner to carry out a full investigation.
Damaged Goods
Contact us within 30 days of delivery and retain all original packaging — both outer shipping packaging and internal contents.
Order Discrepancies
Contact our Customer Services team within 48 hours of delivery if there is any discrepancy in the contents of your order.
Returns Policy
All return shipping charges are the responsibility of the customer. Knights & Walker does not cover the cost of return shipping.
To initiate a return, please contact our Customer Services team with your order details within the 10-day window. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.