Terms and Conditions

Product Categories

• Small Leather Goods — wallets, card holders
• Bags — backpacks, duffle bags
• Business Accessories
• Writing Instruments — ballpoint pens, fountain pens, rollerball pens
• Travel Accessories
• Corporate & Personalised Gifts

Product Information

• All products are handcrafted from premium leather
• Product descriptions, images, and specifications are provided for guidance
• Colours may vary slightly due to screen display differences
• We reserve the right to modify product specifications without notice

Order Process

• Orders are placed through our website
• Order confirmation will be sent via email
• We reserve the right to refuse or cancel orders at our discretion

Pricing

• All prices are displayed in GBP (£) unless otherwise stated
• Prices are subject to change without notice
• Final price, including taxes and shipping, will be confirmed at checkout

Payment Methods

• We accept major credit cards, debit cards, and other payment methods as displayed at checkout
• Payment must be received in full before order dispatch
• All transactions are processed securely

Shipping Policy

• We ship internationally to customers across five continents
• Shipping costs and delivery timeframes vary by destination
• Detailed shipping information is available on our Shipping & Returns page

Delivery

• Delivery times are estimates and may vary due to unforeseen circumstances
• Risk of loss passes to the customer upon delivery
• You must inspect products upon receipt and report any damage immediately

Return Policy

• Returns are accepted within 30 days of delivery
• Products must be in original condition with all packaging
• Custom or personalised items cannot be returned unless defective
• Return shipping costs may apply

Refunds

• Refunds will be processed to the original payment method
• Processing time for refunds is typically 5–10 business days
• We reserve the right to deduct return shipping costs from refunds

Warranty

• All products come with a warranty card
• Manufacturing defects are covered for 12 months from the purchase date
• Warranty does not cover normal wear, misuse, or accidental damage

Product Care

• Care instructions are provided with each product
• Proper care extends product lifespan
• Detailed care information is available on our Product Care page

Corporate Orders

• We provide bulk orders for corporate clients
• Custom personalisation services are available
• Separate terms may apply for large corporate orders
• Contact us for corporate pricing and customisation options

Event Services

• We serve major international events and trade shows
• Event-specific terms and conditions may apply
• Lead times for corporate orders may vary

Trademarks

• The Knights & Walker name, logo, and designs are our intellectual property
• You may not use our trademarks without prior written permission

Website Content

• All website content — including text, images, and designs — is protected by copyright
• Unauthorised reproduction or distribution is prohibited

Product Liability

• Our liability is limited to the purchase price of the product
• We are not liable for indirect, consequential, or special damages
• Some jurisdictions may not allow limitation of liability

Website Usage

• We are not responsible for any damages resulting from website use
• Website availability is not guaranteed
• Third-party links are provided for convenience only

Contact Information

• For questions about these Terms, contact us through our Contact page
• Customer service hours: 9 AM – 8 PM IST
• We strive to respond to all enquiries within 24–48 hours

FAQ

• Common questions are answered on our FAQ page
• We recommend checking our FAQ before contacting customer service

User Accounts

• You are responsible for maintaining account confidentiality
• Notify us immediately of any unauthorised access
• You are liable for all activities conducted under your account

Website Security

• We implement security measures to protect your information
• No system is completely secure
• We recommend using strong passwords and secure internet connections