Terms and Conditions

Introduction

Welcome to Knights & Walker ("we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website www.knightsandwalker.com and the purchase of our luxury leather goods, writing instruments, business accessories, and travel accessories.

By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website or services.

Products and Services

3.1 Product Categories

We offer the following product categories:

Small Leather Goods (wallets, card holders)
Bags (backpacks, duffle bags)
Business Accessories
Writing Instruments (ballpoint pens, fountain pens, rollerball pens)
Travel Accessories
Corporate and personalised gifts

3.2 Product Information

All products are handcrafted from premium leather
Product descriptions, images, and specifications are provided for guidance
Colours may vary slightly due to screen display differences
We reserve the right to modify product specifications without notice

Ordering and Payment

1. Order Process

Orders are placed through our website
Order confirmation will be sent via email
We reserve the right to refuse or cancel orders at our discretion

2. Pricing

All prices are displayed in GBP (£) unless otherwise stated
Prices are subject to change without notice
Final price, including taxes and shipping will be confirmed at checkout

3. Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout
Payment must be received in full before order dispatch
All transactions are processed securely

Shipping and Delivery

1. Shipping Policy

We ship internationally to customers across five continents
Shipping costs and delivery timeframes vary by destination
Detailed shipping information is available on our Shipping & Returns page

5.2 Delivery

Delivery times are estimates and may vary due to unforeseen circumstances
Risk of loss passes to the customer upon delivery
You must inspect products upon receipt and report any damage immediately

Returns and Exchanges

1. Return Policy

Returns are accepted within 30 days of delivery
Products must be in original condition with all packaging
Custom or personalised items cannot be returned unless defective
Return shipping costs may apply

2. Refunds

Refunds will be processed to the original payment method
Processing time for refunds is typically 5-10 business days
We reserve the right to deduct return shipping costs from refunds

Warranty and Product Care

1. Warranty

All products come with a warranty card
Manufacturing defects are covered for 12 months from purchase date
Warranty does not cover normal wear, misuse, or accidental damage

2. Product Care

Care instructions are provided with each product
Proper care extends product lifespan
Detailed care information is available on our Product Care page

Corporate Services

1. Corporate Orders

We provide bulk orders for corporate clients
Custom personalization services available
Separate terms may apply for large corporate orders
Contact us for corporate pricing and customization options

2. Event Services

We serve major international events and trade shows
Event-specific terms and conditions may apply
Lead times for corporate orders may vary

Intellectual Property

1. Trademarks

Knights & Walker name, logo, and designs are our intellectual property
You may not use our trademarks without written permission

2. Website Content

All website content, including text, images, and designs, is protected by copyright
Unauthorised reproduction or distribution is prohibited

Privacy Policy

Your personal information is collected and used in accordance with our Privacy Policy
We are committed to protecting your privacy and data security
Cookie usage and data processing practices are outlined in our Privacy Policy

Limitation of Liability

1. Product Liability

Our liability is limited to the purchase price of the product
We are not liable for indirect, consequential, or special damages
Some jurisdictions may not allow limitation of liability

2. Website Usage

We are not responsible for any damages resulting from website use
Website availability is not guaranteed
Third-party links are provided for convenience only

Governing Law and Jurisdiction

These Terms are governed by the laws of India, the UAE, and the UK.
Any disputes will be resolved in the courts of the UAE.
If any provision is found unenforceable, the remainder shall remain in effect

Customer Service

1. Contact Information

For questions about these Terms, contact us through our Contact page
Customer service hours: 9AM to 8PM IST.
We strive to respond to all inquiries within 24-48 hours

2. FAQ

Common questions are answered on our FAQ page
Check our FAQ before contacting customer service

Changes to Terms

We reserve the right to modify these Terms at any time
Changes will be posted on this page with the effective date
Your continued use constitutes acceptance of modified Terms
Material changes will be communicated via email when possible

Account and Security

1. User Accounts

You are responsible for maintaining account confidentiality
Notify us immediately of any unauthorized access
You are liable for all activities under your account

2. Website Security

We implement security measures to protect your information
However, no system is completely secure
Use strong passwords and secure internet connections

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Government regulations
Labor disputes
Transportation delays
Supplier issues

Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

Effective Date: 01/01/2025
Last Updated: 04/10/2025

For questions regarding these Terms and Conditions, please contact us through our website or customer service channels.